Share Your Thoughts
We value your feedback and use it to improve your experience with Dialytics. Let us know what you think!
Submit Feedback
Your insights help us build a better platform. Tell us what you love, what could be improved, or suggest new features.
1-2 business
days response
Every submission
reviewed
How We Use Your Feedback
Your feedback directly influences our product decisions. Here's how we incorporate your input into Dialytics.
Review & Prioritize
Every piece of feedback is reviewed by our product team. We categorize, analyze, and prioritize your suggestions based on user impact and strategic alignment.
Planning & Development
We incorporate your feedback into our product roadmap. Features and improvements with high demand are added to our development sprint cycles for implementation.
Updates & Communication
We keep you informed through our changelog and product update emails. When your suggestion is implemented, we'll often reach out to let you know.
Frequently Asked Questions
How quickly will I get a response to my feedback?
We aim to respond to all feedback within 1-2 business days. For complex technical issues, it may take longer to investigate and provide a comprehensive response. All submissions receive a confirmation email when received.
Will my feature request be implemented?
While we can't guarantee that every feature request will be implemented, we carefully consider all suggestions. Features that benefit a large number of users, align with our product vision, and are technically feasible have the highest chance of being added to our development roadmap.
How can I check the status of a bug I reported?
When you report a bug, you'll receive a tracking number in your confirmation email. You can use this number to check the status by replying to your confirmation email or by contacting our support team. We also publish regular updates on major bug fixes in our changelog.
Need More Direct Support?
If you need immediate assistance with a technical issue or have a more complex inquiry, our support team is ready to help.